9 outsourcing myths debunked

The global IT services industry has emerged from two-plus years of a global pandemic to establish itself as even more vital to the success of enterprise IT organizations. As corporate IT looks to manage unrelenting demand for technology-enabled change in a challenging talent environment, outsourcing partnerships have proved pivotal. “Companies are finding it exceedingly hard to find skilled talent especially in the US and Europe, and consequently outsourcing (and offshoring) are becoming important for companies to access talent in labor markets such as India,” says Jimit Arora, partner at Everest Group. The resulting continued growth in the IT services market is just one way in which common presumptions about outsourcing have been turned on their head over the past year. At a time of tremendous market activity and decision making, it’s important to re-examine the new realities of outsourcing. As outsourcing approaches continue to evolve, some long-held misconceptions persist while new illusions have emerged. Achieving desired outcomes when working with third-party providers depends on clear-eyed understanding of what’s possible and what’s not, what responsibilities remain with the buyer and what new capabilities are required, what’s changed about outsourcing models, and what remains the same.