At the outset of the pandemic, Aflac’s independent agent/franchise business looked to be a dead duck. The traditional in-person process of insurance agents meeting with prospective customers to discuss policies, sign paperwork, and load it into the company’s client/server system came to a complete halt. While Aflac’s other major division, its business-to-business insurance line, was relatively unaffected by the pandemic, its independent agents hung in the balance, just as the publicly traded company was undertaking a transformational journey to the cloud. “Because we are an insurance company, what we are is a promise on a piece of paper,” says then-CIO Richard Gilbert. “We had launched a large user-centric, customer-focused transformation with the technology projects we were doing, but then the pandemic hit and changed everything for us.”
Veranese Promoted to CEO of AMI
With the continued growth and evolution of Advanced Manufacturing International, Inc. (AMI), the