Capital Group invests big in talent development

That focus includes not only the firm’s customer-facing strategies but also its commitment to investing in the development of its employees, a strategy that is paying off, as evidenced by Capital Group’s No. 3 for employee satisfaction among large financial services companies, according to Global BPO research firm The Everest Group. Zarraga, who had a clear picture of Capital Group’s commitment to its employees as early as her interview process before joining the firm, attributes Capital Group’s success with employee satisfaction in significant measure to its focus on career growth. It doesn’t hurt that Capital Group offers compensation at what Zarraga describes as the “top percentile of the industry.” But it’s Capital Group’s emphasis on career development through its extensive portfolio of training programs that has both the company and its employees on track for long-term success, Zarraga says.