Customer Service Is Manufacturing’s Silver Bullet

We have all heard the phrase “the customer is always right.” Retailers, distributors, and manufacturers alike are all wise to the undeniable importance of quality customer service. But in 2021, manufacturers need to step up their customer service game to rise above the competition. Historically, many manufacturers have prioritized product quality and efficient business practices over customer service, especially companies that do not sell goods or services directly to consumers. But with an ever-expanding selection of brands and products available, the growth of social media platforms, and product reviews on nearly every e-Commerce platform, manufacturers can no longer rely on the products to speak for themselves.