Gartner: Key infrastructure and operations trends to dominate 2022

The impact of COVID on the workforce is making IT more challenging for infrastructure and operations (I&O) leaders, but it’s also a chance for them to drive some serious business changes and increase resiliency, according to jGartner. “I&O leaders need to drive change, not simply absorb it,” said Jeffrey Hewitt, research vice president at Gartner, to the virtual audience at Gartner IT Infrastructure, Operations & Cloud Strategies Conference. I&O leaders are expected to deliver more adaptable and resilient service from anywhere—and for an increasingly distributed workforce, Hewitt said.