Home FEATURE 5 ITSM hurdles and how to overcome them

Done right, IT service management (ITSM) reduces IT asset and management costs, increases employee productivity and satisfaction, and gives management insights into how IT resources are being used to help the business. ITSM is the policies and procedures for designing and delivering IT services to end users. It extends beyond IT support or help desk to all the monitoring, management, and troubleshooting needed to consistently improve IT services to meet the needs of the business.

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