As the COVID-19 pandemic continues to wreak havoc around the world, consumers have put health first as they interact with companies.
“To reduce the risk of infection, people are anxious to minimize physical contact and maximize contactless interactions, and companies are taking note,” according to the Capgemini report, “COVID-19 and the Age of the Contactless Customer Experience.”
The pandemic has affected lifestyles, and consumers now gravitate toward contactless purchasing methods, creating a huge potential for intelligent products enabled by artificial intelligence (AI) and (machine learning) in the market, said Regu Ayyaswamy, senior vice president and global head, Internet of Things (IoT) at Tata Consultancy Services.
