How to deal with network-operations brain drain

Even before the tight labor market that emerged in the later stages of the pandemic, enterprise network operations teams were struggling to hire personnel, especially people with advanced technical skills. It’s safe to say the pandemic has only exacerbated the situation. Over the last six years, Enterprise Management Associates (EMA) has observed a significant decline in the effectiveness of network operations teams. EMA’s ongoing, biennial Network Management Megatrends research asks NetOps professionals to assess the success of their teams every two years. In 2016, 49% were fully successful. In 2022, only 27% reported total success. EMA believes that the current IT job market is partly to blame.