Inside Tata Steel’s Digital Transformation

While every company can afford improvement across these key metrics, Dr. Svend Lassen, head of reporting and data analytics in commercial and supply chain at Tata Steel Europe, saw data analytics as a good angle to improve these metrics and the customer experience, ultimately creating a plan consisting of various elements including forecasting, planning, and portfolio optimization. “We had a backlog of orders, with no real predictability around order completion. Also, responsiveness to supply chain issues were an issue,” says. To address these issues, the global steel manufacturer unveiled its Future Value Chain digital transformation and digitalization effort in 2016-2017, with a key goal of leveraging data and intelligence to drive supply chain efficiency and increase revenue. And it’s worked. Since embarking on its digital transformation program, Tata Steel has increase revenue by over €10 ($13.8) million a year. Additionally, Tata now has a more robust system in supply chain design, enabling intervening and acting faster on deviations.