Locus integrates with ServiceNow to enable route-optimization services

Locus announced an integration with ServiceNow Field Service Management to enable route-optimization services to help streamline the operations of field-service agents. With this integration in place, end customers can now pick their preferred appointment time for service in ServiceNow Field Service Management. The integration with Locus will then allocate the task to the best field-service agent with the right skill sets and tools for that task and also determine the most efficient street-level routing plan for each technician, per the partners. It takes into account service locations, time taken to complete the task, distance between various service locations, traffic conditions, and many other factors before coming up with the routing plan. The dispatch manager will have complete visibility into tasks being executed on the ground, per Locus. The system also collects data that can be used to strategize better and take corrective action, if necessary.