Making Meaningful Customer Connections in a New Era

A century ago, after a global pandemic upended the global economy, the rebound that followed produced enormous growth, consumerism, and technological advancement in a decade that’s still referred to as the Roaring ’20s. As the world recovers from our own once-in-a-lifetime-pandemic, businesses and leaders must now adapt to the changes made in the past two years to deliver on new customer expectations in the next era — one that is being defined by accelerated transformation.