Reinventing Remote Management

Manufacturers are well aware of the benefits of remote management technology in light of social distancing mandates and travel bans related to COVID-19. Armed with a camera, an internet connection, and some special software, maintenance technicians located offsite can help onsite operators manage or fix equipment on the plant floor. This setup, however, can be limited to the line of sight of the operator holding the tablet or smartphone used to stream the machine data to the offsite expert. What’s really needed to make remote management an integral part of the factory of the future is a way to get a holistic view of the machine, the line, and the entire plant floor. Enter Adtance, an after-sales service technology provider, which earlier this year introduced new capabilities within the Adtance Support module of its cloud-based Smart Services Platform 4.0.