Traditionally, hierarchies have helped formalize the power structures embedded in different roles within an organization. In a virtual context, the formal hierarchical structure is often less visible than it is in face-to-face environments. In the absence of physical markers of rank and hierarchy, such as office locations, parking spaces, desk labels, badges worn, and so on, managers need to rely on other bases of power to continue to influence and manage employees in technology-mediated settings. Although studies have examined virtual work practices through video-based applications like Zoom and Microsoft Teams, less attention has been paid to text-based platforms such as Slack, Huddle, Ryver, and Flock, among others. Forecasts predict that the market for these collaborative platforms will reach $50.7 billion by 2025. As a result, manager-employee interactions over such platforms are expected to become even more prevalent.
With the continued growth and evolution of Advanced Manufacturing International, Inc. (AMI), the