Skills and traits of elite IT automation teams

When it comes to transforming organizations these days, automation is king. Automating IT and business processes took major leaps forward in the wake of the pandemic, and the trend is expected to roll on this year, as organizations navigate a post-pandemic business environment. Research firm Gartner listed “hyperautomation” — an all-out approach to automating anything that can be automated in an organization — as one of its top strategic technology trends for 2021. The use of robotic process automation (RPA) platforms is on the rise, and artificial intelligence is becoming much more than a buzzword as more organizations deploy AI-powered tools and build use cases.