Unknown unknowns: CIOs prep for the next major business disruption

If there’s one thing the pandemic has taught IT leaders, it’s that their business continuity plans were not as hardened as they thought. And while no one can fault CIOs for not having anticipated the full extent of the COVID-19’s impact on business, now that they have experienced such an event, many CIOs are getting strategic about planning for future unknown scenarios that may come to pass. Business continuity plans (BCPs) center in large part around possible known scenarios, such as a major disruption caused by a fire, flood, or malicious attack by cybercriminals. They outline procedures an organization must follow in the face of such disasters, but when the exact fallout of a business existential event cannot be fully anticipated, establishing an organization capable of riding through such a scenario may be just as — if not more important than — having explicit plans in place to marshal a response. This topic was explored recently during a session at the MIT Sloan CIO Symposium. CIOs who participated in the session further fleshed out in subsequent interviews what they wish they had done differently before and during the pandemic, as well as the technologies and IT strategies they believe will be beneficial in weathering unknowns in the coming years.

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