How improving your digital literacy can transform the employee/customer experience

Digital literacy is fundamental step toward to digital transformation. However, organizations in all industries can encounter limited digital literacy among their teams. Digital literacy in a professional environment isn’t a straightforward concept. It encompasses a group of skills that include competency in common platforms (like Microsoft or Google Office, file-sharing tools, etc.), the ability to determine the validity of information you receive (i.e. identifying a scam email), and learning new technology systems, among other competencies. Even for staff members who aren’t on IT teams, the ability to add information to a spreadsheet and navigate a file-sharing platform are now table stakes—where they may not have been a few years ago—and higher-level IT skills are required to perform the functions of many positions.